Workiva
Senior Program Manager, Enterprise PMO | Office of the CIO
Partnered with senior executive and GTM leadership to shape GTM systems strategy and lead cross-functional delivery across the Lead-to-Cash lifecycle for a B2B SaaS company on a path to $1B ARR. Drove end-to-end Lead-to-Cash modernization spanning Salesforce CRM and CPQ, Sage Intacct ERP, and Conga CLM and DocuSign, reducing quote cycle time 15% and unifying pipeline, contracting, and billing into a scalable commercial workflow. Shaped deployment of Gong Revenue Intelligence integrated with Salesforce, enabling AI-driven deal insights and pipeline inspection frameworks that improved forecast accuracy 20%. Designed and deployed AI-assisted MEDDICC deal inspection workflows within Salesforce, enabling structured deal quality checks and real-time pipeline health visibility for sales leadership. Owned Partner Engagement Optimization across Salesforce and Impartner, driving 40% YoY growth in partner deal registrations and cutting approval cycles by 80%. Defined and executed Data Mastery program standardizing CRM object architecture and account hierarchy logic, improving data quality 15% and accelerating lead routing. Scaled Workato automation across GTM systems, reducing manual processing effort across Sales, Finance, and Legal. Architected and deployed AI-powered productivity tools including a Daily Meeting Digest Assistant, Program Management Genie, and NotebookLM Program Intelligence Hubs.